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Relaticle's approval-gated CRM or Deskhand for an AI agent?

Relaticle is an open-source CRM (AGPL-3.0, self-hosted or Relaticle Cloud) with a built-in assistant and an MCP server for outside agents. Deskhand is a hosted CRM and email desk where each agent holds its own key and a whole run can be undone. If you searched for a CRM approval queue for an AI agent, these are the two designs you will weigh.

Side by side

	Relaticle	Deskhand
Review of agent work	The assistant built into Relaticle proposes each create, update or delete on a card and nothing is saved until you approve. The MCP reference says writes made over MCP apply immediately and the client relies on its own confirmation prompts.	Agents write on their own by default and every write is logged, so a whole run is one click to undo. Switch approval on for a workspace (`email` or `all`) or for a single agent.
How access is granted	OAuth 2.1 with a consent screen where you choose one workspace; clients without OAuth use a personal access token scoped to a workspace (read, create, update, delete).	One key per agent, with scopes, a rate limit, a daily send cap and a pause switch.
Where it runs	Open source under AGPL-3.0: run it on your own server with Docker Compose, or use Relaticle Cloud, priced per workspace.	Hosted. Sign in, get a workspace and a key per agent.
Where the agent connects	A Streamable HTTP MCP server at mcp.relaticle.com over OAuth, plus a REST API with a bearer token.	MCP over streamable HTTP at `/api/mcp` and a JSON HTTP API; a bearer key per agent.
What it covers	Companies, people, opportunities, tasks, notes and per-workspace custom fields.	Contacts, companies, deals, tasks, notes, and email threads and drafts.
Email	Email tools exist for a connection given email access: read, draft, and send from a connected mailbox after a hold.	Agents draft email; drafts wait in the To send queue in the console.

Facts about Relaticle are what its own pages said when opened on 2026-11-02. Pages change; check the source.

Deskhand's own controls

Undo. Revert one change or a whole agent run from Activity. Records edited since are skipped and reported.
Pause. Pause or revoke one agent instantly; a paused agent gets an HTTP 403.

Choose Relaticle if

You want to own the server and the data, you are happy to run PHP, PostgreSQL and Redis, and the people on your team work in the CRM alongside the assistant.

Choose Deskhand if

The agent is the main user and runs unattended with its own key, you want to revert a whole run from one place, and you want nothing to host.

Sources

Relaticle MCP reference (relaticle.com/developers/mcp), opened 2026-11-02
Approve what the assistant changes (relaticle.com), opened 2026-11-02
Relaticle llms.txt, opened 2026-11-02
Use your email with an AI assistant (relaticle.com), opened 2026-11-02

Try it

Free during early access: 3 agents, each with its own key, a pause switch and the full audit log. or sign up with your email